Return Policy for Felipe's Printing Services
At Felipe's Printing Services, we strive to provide high-quality products and exceptional customer service. We understand that sometimes things don’t go as planned, so we have established the following return policy to ensure your satisfaction.
1. General Return Policy:
- All sales are final for custom printed items. Due to the personalized nature of these products, we cannot accept returns or exchanges unless there is a defect or error on our part.
- For non-custom items (e.g., blank products, supplies), we accept returns within 14 days of purchase.
2. Eligibility for Returns:
- To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase (receipt or order confirmation) is required for all returns.
3. Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will require photos of the item and a description of the issue.
- If the item is confirmed to be defective or incorrect, we will provide a replacement or refund at no additional cost to you.
4. Return Process:
- To initiate a return, please contact our customer service team at (
- (312)-825-6027 Mon-Fri 9am-5pm Closed Sat-Sun and Major Holidays
- or use the chat box below with your order details and reason for the return.
- Once your return is approved, we will provide you with instructions on how to return the item.
5. Shipping Costs:
- For non-defective returns, customers are responsible for the return shipping costs.
- In the case of defective or incorrect items, we will either send a Replacement or a Refund.
6. Refunds:
- Refunds will be processed within 7-10 business days after we receive the returned item.
- Refunds will be issued to the original payment method used at the time of purchase.
7. Changes to Orders:
- If you need to make changes to your order, please contact us as soon as possible. Once production has begun, we may not be able to accommodate changes.
8. Contact Us:
- If you have any questions or concerns regarding our return policy, please reach out to our customer service team at (312)-825-6027 Mon-Fri 9am-5pm Closed Sat-Sun and Major Holidays or use the chat box.
Thank you for choosing Felipe's Printing Services! We appreciate your business and are committed to ensuring your satisfaction.